vivototoPrivacy Policy

This page describes what we collect when you use vivototo and how we keep that data protected. We take your privacy seriously and operate with transparency about our practices. Our commitment is to handle your personal information responsibly, in compliance with applicable data-protection laws across the jurisdictions where we operate.

We at vivototo recognise that trust is essential to our relationship with you. Whether you're accessing our platform from Jakarta, Surabaya, Bandung, or another supported region, your account data—from email and payment details to betting history and device information—is subject to the same protective standards. This policy outlines what information we collect, why we need it, and who may have access to it.

What we collect on vivototo

We collect personal data in several categories. When you create a vivototo account, we ask for your full name, date of birth, email address, and phone number. During identity verification, we may request government-issued ID, proof of address, or bank statements. We also collect transactional data—every deposit you make via DANA, e-wallet, mobile banking, local payment, or other payment methods is logged with amount, timestamp, and payment processor details.

Our platform automatically records device information such as IP address, browser type, operating system, and device identifier. When you interact with our sportsbook, live-dealer tables, slot games, or esports markets, we log your session activity, bet placements, game outcomes, and time spent. We also use cookies and similar technologies to enhance your experience; these store preferences, language settings, and session tokens.

Categories of data we collect

• Identity and contact: name, email, phone, date of birth, residential address.
• Financial: bank account or e-wallet details, transaction history, withdrawal requests.
• Verification: passport, national ID, utility bills, selfie images for facial-match checks.
• Behavioural: betting patterns, game sessions, login times, device usage.
• Technical: IP address, geolocation (approximate), browser fingerprint, device identifiers.

How we use your data

We at vivototo use your personal information for several lawful purposes. First, we need it to establish and manage your account—without your name, email, and identity verification, we cannot provide our service. Second, we process payment and withdrawal requests; this requires your bank or e-wallet credentials and transaction history. Third, we conduct anti-fraud and anti-money-laundering checks by cross-referencing your details against international compliance databases.

We also use your data for personalisation. Your language preference, betting history on Liga 1 or Premier League matches, favourite live-dealer game (blackjack, roulette, or baccarat), and esports interest help us tailor the vivototo interface and recommend relevant markets. We may send you promotional emails about new slot games, seasonal tournaments, or referral rewards—but only if you have opted in. We retain logs of your activity for security audits and dispute resolution.

Third-party processors and sharing

We do not sell your personal data. However, we do share information with service providers who help us operate vivototo. Payment processors—such as online payment, e-wallet, mobile banking, and local payment—receive your e-wallet identifier and transaction details to execute deposits and withdrawals. Our identity-verification partners (external KYC vendors) receive a copy of your ID and proof of address to conduct background checks.

Our servers may sit outside your jurisdiction; we use cloud infrastructure in multiple regions for redundancy and speed. Our customer-support team, hosted both in Indonesia and offshore, may access your account notes, chat history, and betting records to resolve complaints. We also share aggregated, anonymised data with game providers and odds suppliers to improve platform features. If required by law—a court order, regulator demand, or police investigation—we will disclose your information to the appropriate authority.

Your rights and contact

We at vivototo respect your data rights. You have the right to access, correct, or delete your personal information; you can submit a request via our support centre. You may withdraw consent for marketing emails at any time by clicking the unsubscribe link. You also have the right to data portability—we can export your transaction history and account settings in a portable format.

We are transparent about our use of cookies and similar tracking. Our platform uses session cookies (cleared when you log out) and persistent cookies (for "remember me" functionality). You may configure your browser to reject cookies, though this may limit some vivototo features. Our privacy practices comply with applicable laws in the jurisdictions where our service is available; we do not offer our services in jurisdictions where online wagering is prohibited.

If you have questions about this privacy policy, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. We aim to respond to all requests within ten business days. Our commitment to protecting your data on vivototo is ongoing; we review and update this policy periodically to reflect new practices, technologies, and legal requirements.